The hail storm that struck our house on the night of 12 April 2016 seemed like a mortar attack, especially to anybody upstairs, right under the bombardment. We gathered a few outsized hail stones (see the photo), and in the morning we surveyed the damage. Most obvious was damage to some window screens (no broken glass) and a destroyed garden ornament and birdhouse. It didn’t appear the roof was holed, but we contacted our insurance company to have them inspect.
Sure enough, we needed a new roof. Ouch! That’s a $1000 deductible. New rain gutters, new garage door light, and new garage door.
It was still raining in April. Most of May, as well. However, the crew came out one day and put in a new garage door in less than an hour. Some improvement, I guess. We waited for the roof. Nobody wanted to pull off the old shingles when there was a 40% chance of rain. Smart move.
The last Monday in May a crew did come out and loaded the new shingles onto the roof. That was a show unto itself. Video records dropping numerous (at least four) packages of shingles off the conveyor, some landed on the porch. Ouch again! Here are some videos:
The full loading process
A shorter video
Sure enough, came the night and a rain torrent exposed a new hole in the roof, fortunately over the front porch. The man made perforation succeeded in drenching our front porch and alerted us to the problem.
Came 10 June, and the shingle crew showed up. Almost no chance of rain by then. The crew was quick and efficient, and they quickly repaired the damage to the front porch.
Here’s a short video of the roofers at work.
Here is a longer video.
More is to come. I will update this with additional narrative and photos until the final work is done. Keep reading.
Work by Blackmon Mooring has wrapped up, and we are now dealing with the aftermath. An obvious problem is the broken window pane that was discovered after all the work was done. Here are some photographs of the broken pane. Negotiations are in progress with USAA to get this damage covered under the original claim. Here are photos of the damage.
The first shows the damage up close, from the inside.
This one shows the scope of the damage from the outside.
Here is the damaged window’s location with respect to the house.
The videos above indicate the window damage occurred during removal of the shingles. The trailer to catch the shingles was parked beneath the window, and it is possible a shingle dropped from the roof struck the window pane.
We have been in contact with Blackmon Mooring to get an estimate for repairs, but they have not responded.
Update 16 September 2016
In the end we had to pay for repairing the windows. Mike Lowe, my contact at Blackmon Mooring, promised to send somebody out to give an estimate for repair. That never happened. Mike did give me some names of contractors.
I should phone “Moses.” A phone number was provided. I phoned Moses. He promised to send somebody to inspect the window and provide an estimate. That never happened. “Juan” was supposed to come on Saturday. He never came. I phoned Moses back and told him Juan didn’t come. Moses promised to take action. Nothing happened.
Finally I phoned some companies listed in the Yellow Pages. Responses varied. One told me he could give me a free estimate. At least one other would charge $35 for the estimate. I scheduled Steve Tondre to come give me an estimate. He is S.M.T. (his initials) Glass. He is a one-man show. His wife used to work the business with him, but she is working full time now at another job.
In the meantime a man showed up at my front door. He said he had come to provide an estimate on the window. It may have been Juan, but I did not ask who he was. I just told him that somebody was coming to repair the window.
Steve came out the same day. He gave me an estimate that was in line with the expected cost of replacing the broken glass only. Other companies replace entire windows, not broken glass. Steve also pointed out two panes in another upstairs window with broken seals. These are double pane windows, and evidence of a broken seal is moisture between the two pieces of glass. For under $700 I was going to get three panes replaced, including the very expensive one with the arched top. Steve took his measurements and went away.
I had to check back with Steve and remind him. He mentioned he did business with his suppliers by FAX, and there was a problem with the FAX. Finally the window panes were ready, and Steve brought them out on his truck. Working alone, he installed three upstairs panes, and did a great job. We wrote him a check. He (one-man show) does not take credit cards.
Then it rained. Everything about the new roof was just great. Except the section above the front porch. See Figure 3 above. On the right side of the picture there is a metal flashing up against the brick wall. This was installed by the builder. After we had lived here over two years that flashing separated from the brick, leaving a big gap for water to come in. I climbed out the window and, using a masonry drill, drilled holes and installed two screws to hold the flashing against the brick. I applied some caulk.
The roofers removed the flashing to install the new shingles, but they did not replace the screws. The flashing separated from the brick, and when it rained, water flowed through and dripped onto the front porch.
I phoned Mike at Blackmon Mooring, and he promised to send somebody out to take a look. Presently a man from the roofing company came out. He inspected the roof and agreed the flashing needed to be fixed. He pushed it in place and applied some caulk. Then he left. He did not screw the flashing in place. I caught hell from Barbara Jean until I hoisted myself back out the window with drill and screws and again fastened the flashing to the brick. It has since rained, and we have no leaks on the front porch.
My damaged window screens were covered under the insurance claim with USAA. Mike Lowe took the damaged one away and eventually brought them back, “repaired.”
Not exactly. The screens had been assembled incorrectly, and the mesh has separated from the frame. Steve of S.M.T. Glass promised to make new ones. He would charge $20 each. That was weeks ago. I still do not have my new screens. Steve mentioned the FAX machine. My unusable screens are still leaning against the wall in my dining room.
That’s a brief summary of my adventures with getting the hail damage repaired. The hailstorm of April was quite an experience, but the repairs were both an experience and an adventure. If you have a tale related to the historical storm of April, forward it to me.